Frequently Asked Questions

When are you open?

Delivery hours for Austin and San Antonio are from 11am–10pm every day. Delivery hours for Houston are from 11am–3pm and 5pm–10pm, Monday through Friday, and 5pm–10pm on Saturday and Sunday. Breakfast orders can be arranged with advanced notice by calling (512) 346-9990. Customer Service Hours are from 8am-10pm Monday through Friday, and 8:30am-10pm on Saturday and Sunday.

Is there a delivery fee or minimum order?

There is a $7.95 delivery fee included in your order. Food minimums are typically $15 but higher minimums may be required for restaurants outside the normal delivery area. This minimum is based on food total and does not include the delivery fee or gratuity. A minimum 10% gratuity is required for your delivery driver for orders over $100.

Do I have to tip the driver?

Tips are generally not included and are very much appreciated. We suggest a gratuity comparable to what you would tip when dining at a restaurant. All orders over $100 include a minimum 10% gratuity.

How long does it take for delivery?

Most deliveries are completed within an hour. Delivery times are listed next to each restaurant and can be dependent upon the size of the order, distance of the restaurant from your location, and their current volume of business.

Are special requests accepted?

Yes. When choosing a menu item, you will see a link for "Special Instructions" Click on the link and type in your special request (i.e. no onions, prepare extra well done, etc.).

Do you offer catering menus?

Yes. Almost all restaurants on Eat Out In offer a catering menu, which will be listed below their regular menu. Restaurants can also place multiple orders of individual items into trays for large parties.

How can I get a copy of my receipt?

The "My Account" section of our website contains receipts of your past orders.
If a specific kind of invoice or receipt is needed, please contact our customer service team and we'll be more than happy to assist.

Do you offer corporate accounts?

Yes. Eat Out In offers Corporate Select accounts for businesses. Corporate Select is the most comprehensive and flexible way for you to manage meal expenses for your employees.

How can I check the status of my order?

Order Tracker is a live map of where your driver and food are. You can access the Order Tracker from your Accounts page, or you can follow the "Track Order" link from your order confirmation screen. You can also contact our customer service team to get the status of your delivery via phone or live chat.

Can I request an item if I don't see it on the menu?

Yes. Give us a call and we'd be happy to reach out to a restaurant on your behalf. However, some items may not be available for delivery due to limited availability or because they do not travel well.

What forms of payment do you accept?

We accept all major credit cards and Eat Out In Gift Cards. We can also bill your Corporate Select account if your company is enrolled.

Can I make special requests on catering items?

Yes. When choosing a menu item, you will see a link for "Special Instructions". Click on the link and type in your special request (i.e. please include serving utensils.).

Can multiple people order and pay with different payment methods?

Yes. Open Order is a shareable link within your order that can be sent to an unlimited number of friends or co-workers to contribute to the same order. Each person can pay individually or one person can pay for the whole order.

How can I become a driver?

Please email for more information on becoming a driver.